Privacy Policy

Banyan Software International (Private) Limited (“Banyan”, “we”, “us”, or “our”) is committed to protecting your privacy and the confidentiality of your Personal Information (as defined in Section 2 below). This privacy policy (the “Privacy Policy”) describes how we treat the information we collect when you use our website, banyancanopy.group (the “Website”) or otherwise provide Personal Information to us by email, in person or over the phone.

This Privacy Policy describes:

• how we collect, use, disclose and protect the Personal Information of users of the Website;
• the types of information we may collect from you or that you may provide, including when you visit, use or request a demo on the Website; and
• our practices for collecting, using, maintaining, protecting and disclosing that information.

This Privacy Policy, together with the Website terms of use, available at banyancanopy.group/terms-of-use/ (the “Terms of Use”), also set forth the general rules and policies governing your use of the Website. Banyan is committed to protecting your privacy in accordance with applicable privacy laws in Pakistan and internationally. We continue to monitor developments in Pakistan’s data protection regulations and will update our Privacy Policy as required by law.

This Privacy Policy does not apply to information that:

• we collect offline or through any other means, including on any other website; or
• you provide to, or is collected by, any third-party, through any application or content (including advertising) that may link to or be accessible from or on the Website.

By using the Website or otherwise providing us with your Personal Information, you are agreeing to the terms of this Privacy Policy, as it may be amended by us from time to time, and to our collection and use of your Personal Information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy or to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy, please do not use the Website or otherwise provide Banyan with your Personal Information.

In this Privacy Policy, “Personal Information” means any information about an identifiable individual, or any information from where an individual’s identity may be inferred or determined. Personal Information can be recorded in any format, and includes, but is not limited to: an individual’s name; date of birth; age; address; city; province; country; and postal code. Personal Information does not include information from which an individual cannot be identified, either alone or in combination with other information.

We may collect and process different types of personal information in the course of operating our business. These include:

Contact information such as name, email address and telephone number;
Biographical information such as job title, employer, professional associations, or regarding membership in industry trade groups;
Your attendance at conferences or trade shows;
Data from any surveys or questionnaires that we may have provided to you;
Past requests that you may have made for information from us;
Recruitment information such as your curriculum vitae, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with Banyan;
Unique IDs such as your mobile device identifier or cookie ID on your browser;
IP address and information that may be derived from IP address, such as geographic location;
Information about the content you access on our website and the nature of your visit, including the time of your visit to our website (by day, week, and duration) and whether you are a new visitor or a returning visitor;
Information about a device you use, such as browser, device type, operating system, the presence or use of apps, screen resolution, and the preferred language.

We take steps to ensure that the Personal Information that we collect about you is adequate, relevant, and not excessive. The Personal Information and other information that Banyan collects may vary depending on how you interact with us and/or the Website. The information we may collect includes, but is not limited to:

• your full name;
• your email address;
• your telephone number;
• your company name/employer;
• the internet protocol (IP) address used to connect your computer to the Internet;
• computer and connection information, such as browser type, version and time zone setting, browser plug-in types and versions, operating system, and platform; and
• any other information which is necessary or required for Banyan to collect as part of its statutory or regulatory compliance requirements.

Banyan may also use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to the Website, and recipients of our newsletters, invitations and other communications. A cookie is a file that is written to your hard drive when you access a website. Cookies are widely used, and most web browsers are configured to accept cookies automatically. We may use cookies to improve the Website’s functionality, to tailor or improve the content that we may send or show you, and to understand (for analytical purposes) how visitors interact with the Website, messages and the information we provide.

If you prefer not to accept cookies, most Internet browsers will allow you to adjust your cookie settings to prevent your browser from accepting new cookies, to notify you when you receive a new cookie, or to disable cookies altogether. However, please note that disabling cookies may negatively affect the functionality of the Website when you visit.

Banyan’s use of your Personal Information is limited to the purposes described in this Privacy Policy, unless we expressly inform you otherwise, we obtain your consent for further uses, or such uses of your Personal Information are required or permitted by applicable law. We do not otherwise sell, license, trade or disclose any of the Personal Information we have obtained from you. You will be deemed to consent to our use of your Personal Information for the purposes of:

• administering and providing services to you;
• marketing our own services to you by email or other means if you have subscribed to one our mailing lists;
• enabling you to personalize your experience with our services;
• improving our Website and services;
• ensuring regulatory compliance or for any purpose which is permitted or required by applicable law; and
• carrying out any other purpose which is disclosed to you, and to which you consent.

Banyan may disclose aggregated information about the Website users, and information that does not identify any individual, without restriction. Banyan may disclose Personal Information to third-party providers of Banyan, including third-parties engaged to assist us in providing the Website (including, but not limited to, hosting, data processing, transaction processing, document management and office administration services) to you or to carry out one or more of the purposes described in this Section. These third-party providers are prohibited from using your Personal Information for any purpose other than the purposes listed in this Section and for the purpose of assisting Banyan. All third-party providers of Banyan are required to protect Personal Information disclosed to them by Banyan and to comply with applicable privacy laws.

We may also disclose your Personal Information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
• to enforce or apply our Terms of Use and other agreements; and
• if we believe disclosure is necessary or appropriate to protect the rights or property of Banyan or others.

The information that we collect from you may be processed, stored and/or transferred in or to a destination outside of the jurisdiction in which you reside. Where Personal Information is processed, stored and/or transferred outside of your jurisdiction of residence, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s government, courts, law enforcement, or regulatory agencies. By submitting your Personal Information or engaging with the Website, you consent to this transfer, storage and/or processing. Banyan ensures that any cross-border transfer of Personal Information is performed with appropriate safeguards in place to protect your Personal Information, in line with international best practices and applicable legal requirements.

Our Website may include links to third-party websites, plug-ins, services, social media platforms, and other applications. Clicking on those links or enabling those connections may allow the third-party to collect or share data about you. Other websites and plug-ins are governed by privacy policies and practices that may differ significantly from those of Banyan. We strongly recommend that you review the privacy policies and practices applicable to Personal Information collection of a linked website before submitting any Personal Information to linked websites. We do not accept any responsibility or liability  for the content or the privacy practices of other websites, whether or not linked to our Website.

The security of your Personal Information is very important to us. We use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and/or unauthorized access, use, alteration and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Website. Any transmission of Personal Information is at your own risk. We do not accept any responsibility or liability for circumvention of any privacy settings or security measures contained on the Website.

In the event there has been a breach of our security safeguards which involve your Personal Information, including the unauthorized access, use or disclosure of your Personal Information, loss of your Personal Information, or other breach, and where there is a risk that significant harm will come to you as a result of that breach, Banyan will promptly investigate and notify affected individuals and relevant authorities, as required under applicable privacy laws.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as it is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law, you have the right to request access to, and correct, the Personal Information that we hold about you.

If you want to review, verify, correct or withdraw consent to the use of your Personal Information, you may send us an email (using the email address set out in Section 11) to request access to, correct, or delete, any Personal Information that you have provided to us. We may not accommodate a request to change Personal Information if we believe the change would violate any law or legal requirement, or if the change would cause the Personal Information to be incorrect. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you, or to make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you.

You have the right to revoke your consent to the collection, use, and disclosure of your Personal Information at any time. To withdraw your consent, contact us using the contact information set out in Section 11. Please note that if you withdraw your consent, we may not be able to provide you with certain information and/or services. We will explain the impact to you when you contact us to revoke your consent to help you with your decision.

Banyan will not knowingly obtain consent from those individuals who are minors, or those who are not otherwise able to legally consent to terms. If Banyan has a concern about this, we shall seek consent from a person having legal authority in relation to or a power of attorney of such an individual.

Banyan may contact you if you “opt-in” to receive information from us, including news, services, promotions, or product launches, provided you have not expressly withdrawn your consent to receive such communication. You may unsubscribe or opt-out from receiving such communication at any time.

We reserve the right to amend this Privacy Policy at any time by posting an amended Privacy Policy on the Website, and you are advised to review the Website regularly for any changes. Any and all such amendments to this Privacy Policy are effective immediately, and your continued access to and use of the Website constitutes your acceptance of this Privacy Policy, as amended.

Banyan appreciates any feedback and other suggestions you may have regarding the Website. In providing any feedback and/or suggestions, you consent to Banyan’s unrestricted use of such feedback or suggestions and acknowledge that Banyan is under no obligation to compensate you, or to keep your feedback or suggestions confidential.

If you would like to relay any feedback or have any questions about Banyan, the Website, and/or this Privacy Policy, please direct them to:

Banyan Software International (Private) Limited
Hill Trade Center (HTC), 1st Floor, Plot #SNCC-3/3, Block-3,
KCHSU, Shaheed-e-Millat Road, Karachi-75400, Pakistan
Email: pk-official@banyansoftware.com